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Archive for August, 2011

Posting from the WordPress App on the HP TouchPad

Posted on: August 31st, 2011 by Bily Foster No Comments

Okay so there happens to be a WordPress App on the HP TouchPad and it appears to work really well.  Except for the editing short comings that are on the TouchPad.  Like the lack of magnifying glass to zero in on your cursor like you have on the iPad.  However the auto correct appears to be working well.

Two of my favorite things about the TouchPad:

  1. The audio feedback during the use and navigation.  The swooshing sound as you push apps off the desktop gives you a sense of satisfaction.  It reminds me of the audio feedback you get on the TiVo system
  2. Numbers on the keyboard.  For the love of all that is holly can we please get an option for a row of numbers on the iPad

This is an image taken with the front facing 1.3 meg camera:

More TouchPads on the Way

Posted on: August 30th, 2011 by Bily Foster No Comments

Originally Posted at on HP’s site but due the demand it’s not always repsonding so you can read it here:

 

More TouchPads on the Way

by Administrator Mark_Budgell yesterday – last edited 48 minutes ago

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion.

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return.

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service optionwho will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

HP TouchPad How Do I

Posted on: August 27th, 2011 by Bily Foster 4 Comments

How do I…

create a bookmark? Go to the top right of your browser. Tap the square box with the arrow pointing to the right. Then choose Add Bookmark.

create a bookmark in my Launcher? Go to the top right of your browser. Tap the square box with the arrow pointing to the right. Tap Add to Launcher. The bookmark is now in FAVORITES of the Launcher.

reorder my bookmarks? Sorry, at this time there is no way to accomplish this.

reorder the list of my email accounts? Sorry, at this time there is no way to accomplish this.

view active downloads? In the top right of your browser there is a Clock/Bookmark icon. Tap it. From there tap the down arrow icon and it will display your active and completed downloads in this current browser’s session.

see the version of webOS I have? Tap Device Info then look for VERSION. It should say something like ‘HP webOS 3.0.0’. To see the build number, just tap anywhere on the VERSION line.

dismiss notifications? Swipe downwards on the notifications area. Then swipe right on the notification you want to get rid of.

restart or shutdown my TouchPad? Tap Device Info then tap Reset Options and tap Restart or Shut Down. Another way to shutdown is to hold down the power button for about 5 seconds, then choose Shut Down.

move cards around or stack them? Place your cards in background mode by either pressing the center button or swiping up from the bottom black bezel onto the screen. Now tap and hold the card. Once the card turns gray you can drag it around your screen. You can place it to the left or right of other cards or even on top of or behind other cards.

stop certain calendar feeds from displaying on my Calendar? At the top of the Calendar app you’ll see multiple calendar feeds listed with different colored boxed above the named calendars. Tap the colored box and it should turn gray with a dash in it. That particular calendar feed is no longer displayed.

read the Pivot magazine in the App Catalog? (Yes, I had trouble with this!) Just swipe right-to-left to start reading. Then swipe across the screen in the manner you’d flip pages in a real magazine.

spell webOS? It’s webOS, not WebOS or Web OS.

spell TouchPad? It’s TouchPad, not Touchpad or Touch Pad.

open a link in a new card? Tap and hold the link you wish to open in a new card. Then choose Open in New Card.

get rid of or add icons to my Launcher Bar? If you already have five app icons on your Luancher Bar, you’ll have to get rid of one before you can add another. Tap and hold the icon you wish to get rid of, once it turns gray just flick it away. Now, open the Launcher then tap and hold the icon you want. Once it turns gray you can drag it into position on the Launcher Bar.

rearrange my downloaded app icons? See directly above for in-depth details. Just tap and hold then drag into position.

adjust the screen brightness? Swipe down from the top-right of the screen where the time is displayed. Then adjust the brightness slider as you see fit.

stop my screen from rotating? Swipe down from the top-right of the screen where the time is displayed. Tap Turn on Rotation Lock.

reset a locked up TouchPad? Press and hold the center button and power button at the same time for up to 10 seconds. The TouchPad should reboot.

change the signature on my outgoing emails? From the Email app swipe down on “Email” in the top left of your screen. Tap Preferences then tap the account you wish to modify the signature of. Then tap inside the SIGNATURE box and type away.

change my wallpaper? Tap Screen & Lock then Change Wallpaper.

take a screenshot? Press and hold the center button and then press the power button. It will make a camera’s shutter sound and a yellow light will flash on the screen.

get root or enter Developer Mode? Tap Just Type at the top of your screen. Type in webos20090606. Tap the Dev Mode Enabler icon, then toggle to ON. You are now in Developer Mode and can enter the fertile fields of homebrew software and patching.

factory reset or default the TouchPad? Tap Device Info then tap Reset Options (in red). Tap Secure Full Erase. You will lose all files stored on the TP! Including your photos, videos, documents, etc. The TP will be wiped clean.

copy a web address / URL? Tap the URL a couple of times to highlight it in yellow. Now, tap once more and you should be able to select Cut, Copy, or Paste.

dismiss the keyboard? Tap anywhere on the screen that is not a text entry field. But don’t tap the keyboard itself. Or, just tap the keyboard dismissal button at the very bottom-right of the screen.

change the size of the keyboard? With the keyboard open tap and hold the keyboard dismissal button at the very bottom-right of the screen. You’ll be able to select XS, S, M, or L.

delete a whole word while typing? On the keyboard tap and hold SHIFT then tap BACKSPACE while still holding SHIFT.

get additional characters on the keyboard? Tap and hold almost any key (e.g. a, z, 1) to get other options as follows:
a: à, á, â, ã, ä, å, æ, ª. Thanks to PrinceAlbert and lagoldste.

find additional TouchPad FAQs? Here’s a good one: Wi-Fi HP TouchPad FAQs

add a non-OpenSearch search engine to Just Type? (Such as Bing or Yahoo.) Just Type Opensearch for every Website (I added Bing to my Just Type and made it the default engine. Works perfectly.)

check for app updates? Tap Software Manager. If there are updates available it will let you know.

check for webOS updates? Tap System Updates. If there are updates available it will let you know.

delete downloaded files? Unfortunately the TouchPad does not include any file management apps. You can go to the App Catalog and download GoAruna Files (free) or Gemini File Manager ($2.99), which will give you file management through the TouchPad. There are free file management apps through Preware (homebrew), as well. Otherwise, you’ll need to connect to the TP via USB and manually delete files through your computer.

find webOS Doctor for my TouchPad? My TP is totally hosed and I need to reload the OS. webOS Internals keeps a detailed listing of webOS Doctors available for your TouchPad: Webos Doctor Versions – WebOS Internals

change the print settings on a HP TouchPad, ie print duplex? It appears that duplex printing is only an option on the TouchPad if the TP detects that your HP printer absolutely supports it. If your printer does not support duplex printing then the option for it will not appear in the print dialog on the TP.

get the free 50 GB of online storage at Box? Just download the Box.net app from the App Catalog and launch it. Create your free account and that’s it.

enable Flash app interactive controls in the browser? Double-tap the Flash window. App specific Flash controls will be enabled until you zoom out.

delete photo or video albums? I have not done this myself, but this is a big problem for a lot of people. Please see these two threads for ways to remove albums: How do you delete an Album in the Photo App and [HowTo] Force Remove Album from Photos App

configure my AKO (Army Knowledge Online) email? Thanks to k4ever, we have this guide: AKO Email on Touchpad

undo an action? (for example after having deleted a selected text) At this time there is no undo available in webOS 3.0.0. Hopefully HP will implement this in a later revision of webOS.

Originally posted at http://forum.webosroundup.com/index.php?threads/the-how-do-i-thread.249/